Payment Option
1. Online Card Payments
Visa, Master and American Express Card payments are processed through an online payment gateway system. You need not worry about your card information falling into the wrong hands because your bank will authorize the card transaction directly without any information passing through us. In approximately 25-30 seconds (depending on your internet connection) your bank will issue, using the online payment gateway, an authorization code and confirmation of completion of transaction.
You can make payment for your product using SSL encryption (the internet standard for secure transactions). We do not retain your credit card information. You can be assured that Trav Mall offers you the highest standards of security currently available on the internet so as to ensure that your shopping experience is private, safe and secure.
If the payment on the credit card is declined for some reason, alternate payment instructions must be received by Trav Mall 72 hours prior to the time of departure; else, the order is liable to be cancelled.
Trav Mall charges a service fee on all domestic airline bookings. In case of cancellation of booking, this fee is non-refundable.
2. Internet Banking
If you have an account with-in INDIA, then you can pay for your order through the respective bank's net banking options and the amount will be automatically debited from your account. Trav Mall processes payments through an online gateway system which enables safe and secure transactions.
Transaction Confirmation :
You should not take any action based on information
on the Website until you have received a confirmation of your transaction.
In case of confirmations to be received by email, if you do not receive a confirmation
of your purchase/transaction within the stipulated time period, first look into your "spam" or
"junk" folder to verify that it has not been misdirected, and if still not found, please contact our call centre.
Delivery of Products/Services
What is an e-ticket?
An e-ticket (electronic ticket) is a paperless electronic document with a unique confirmation number given to passengers in place of a paper ticket. Passengers are required to produce the unique confirmation number at the airport airline counter to claim the e-ticket.
How will I get my e-ticket details?
Your e-ticket details will be sent to the email address provided by you at the time of booking. If you do not receive your e-ticket within 24 hours of making your booking with Trav Mall, please call our Customer Care Representative.
Trav-Mall Technologies Pvt Ltd shall not be liable if customers do not comply with this requirement.
Is it necessary to carry my e-ticket with me?
Yes, it is mandatory for you to carry a copy of your e-ticket as sent by Yatra.com. In the event that you fail to present a copy of your e-ticket, Trav-Mall Technologies Pvt Ltd. will not be held responsible if the Airline does not issue a boarding pass/ disallows you from travelling.
Amendment and Cancellation Policy
To amend/cancel your ticket offline, call Trav-Mall Customer Care. For all offline cancellation of domestic flights a standard charge of Rs. 1500 per person per sector, over and above the airline's own cancellation charge will apply. For international flight bookings a standard fee of Rs 2000 per person would be charged for online cancellation and 3250 for any offline cancellation, over and above the airline's own cancellation charge.
For rescheduling of domestic flights, Trav-Mall will charge Rs. 500 per person per sector as standard rescheduling charges.
For no-show on domestic flights, Trav-Mall will charge Rs. 500 per person per sector as standard no-show charges.
Please refer to airline specific amendment and cancellation policy while using Trav-Mall Services. You may be required to directly contact the nearest airline office (of the concerned airline) to get your reservation cancelled.
How do I get a refund after cancelling my ticket or reservation?
In case of no-show or unutilized bookings, You shall be required to make requests for any valid and applicable refunds, as per the defined policies, within 90 days from the travel date in case of air/ rail/ cab/ bus tickets and/or the date of check-in for hotel bookings. No refund would be payable for any requests made after the expiry of 90 days of travel date/ check-in as aforementioned and all unclaimed amounts for such no-show or unutilized bookings shall accordingly be deemed to have been forfeited.
The refund shall be processed within 20-25 working days from the date of the cancellation request. If we have received the payment through a valid credit card, then the same will be refunded to your credit card. Payments made using any other form of payment will be refunded by cheque within a maximum of 30 days from date of receipt of ticket. All refunds shall be processed subject to processing of refunds by the respective airline/service provider.
Please note convenience fee charged at the time of booking will not be refundable.
Visa Guidelines
Please carry a valid visa for the country you will be visiting or transiting through.
Please check with the concerned airline or embassy for all visa requirements.
General Guidelines
All efforts will be made to complete the tour within the stipulated time as per the itinerary, however, we may reschedule the sightseeing days subject to weather conditions & to ensure smooth execution of tours.
We shall not be responsible for any cancellation of Airline/cruise/ boats due to bad weather or for any administrative reasons beyond the control of our management.
The vehicle provided is as per itinerary (point to point basis) and any extra usage will be chargeable. The same is not available at the discretion of the guest.
Standard Hotel check-in timings are approx. 1400 Hours, check-out timings are approx. 1100 Hours varies from hotel to hotel n destination to destination. Any request for early check-in or late check out have to made directly to the hotel and acceptance/denial/additional payment will be applicable as per policies of the hotel management.
Cruise Tickets & Seats are subject to availability. Adjacent seats and requested cruise are subject to availability. We’ll try our level best to provide you requested cruise however there is no surety.
We are not responsible for any loss of any valuable things during the trip, Please take care of baggage counts all time.
No refunds will be made for unused tours, cruise and hotel rooms.
No Refund shall be given if no show due to flight and ferry cancellation.